Return Policy
Returns
Yes, you can return your order within 30 days of delivery if you're not satisfied with your purchase.
To be eligible for a return:
- Items must be returned in the same condition in which they were received.
- Cards and products must not show signs of use, damage, alteration, or improper handling.
- All original packaging, components, and accessories must be included where applicable.
- Returns must be sent to our warehouse in Portugal.
Once your return is received and inspected, we will confirm whether it has been approved.
We reserve the right to refuse returns if an item has been used, altered, damaged, or returned in a condition different from how it was originally delivered.
How Do I Return My Order?
To start a return, contact us at info@millenniummovez.com and include:
- Your order number
- Your full name
- The reason for the return
- Photos of the item if it arrived damaged or defective
Our team will provide you with the return instructions.
Cancellation Policy
Orders begin processing shortly after payment is confirmed, so cancellations or modifications may not always be possible once an order has been placed.
If your order has already entered the fulfillment process, you may return it after delivery in accordance with our return policy.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Original shipping costs, where applicable, are non-refundable.
Damages & Issues
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at info@millenniummovez.com with your order number and photos of the issue so we can make it right.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Your bank or card provider may require additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, contact us at info@millenniummovez.com.
