Refund policy
Returns
Can I return my order? Yes, you can. If you are not satisfied with the items you ordered, you may return them within 30 days of receipt. The following conditions must be met:
- The order still contains all relevant parts and components, and the packaging is exactly as it was upon receiving the product.
- The product has been handled normally; damage due to negligent handling is excluded.
- Products for which hygiene is important have been thoroughly cleaned before starting the return process.
- The product was defective upon receipt.
- We are authorized to charge the customer for shipping costs.
- The return will be processed within 7 business days; if conditions are met, the return will be officially confirmed within that timeframe. Note: returns must be sent to our warehouse in Portugal. We reserve the right to refuse returned items if we suspect the items have been used or damaged for reasons beyond our control.
How do I return my order?
If your order meets the conditions above, please follow these steps to initiate the return process: send an email to info@millenniummovez.com with the following information: order number, reason for the return request, photo of the product in case of damage, customer's full name.
Cancellation Policy
Please note that orders cannot be cancelled, as they are automatically processed and fulfilled by our supplier. If you decide not to keep the products, you may return them upon receipt.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. Millennium Movez California does not reimburse these costs and cannot be held responsible for any costs incurred during the return process.
Damages & Issues
Please inspect your package upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and make it right.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that your bank or credit card issuer may take additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at info@millenniummovez.com.
